Contact information

Contact

Last updated: 25 June 2026

Page title: Contact · Shopify slug: contact

A question about your order, our home and garden range, or how we work?
Our support team is ready to assist and commits to replying to every enquiry thoroughly and without unnecessary delay.

How to Reach Us

Email is by far the most direct and efficient way to contact us. It allows us to look into your query carefully and return to you with a comprehensive, well-considered response.

Email: contact@ryvora.com
Website: ryvora.com

Response Time

We aim to reply to all messages within 24 to 48 hours on working days.
Enquiries received at weekends or on bank holidays will be attended to on the next available working day.

During particularly busy periods — for instance around public holidays or special campaigns — our response time may be slightly extended. We appreciate your patience and assure you that every message receives our full attention.

Helpful Information for Your Enquiry

To help us assist you as efficiently as possible, please include the following in your email:

Order number — if your query relates to an existing order
Full name — as entered when the order was placed
Email address — the one used at checkout
A clear description of your question or the issue you have encountered
Photographs — particularly useful when reporting damaged or defective goods

How We Can Help You

Our team is on hand to assist with a broad range of matters, including:

Questions about the status or tracking of your order
Returns, exchanges and reimbursement requests
Product details and availability within our home and garden range
Reports of damaged, defective or incorrectly sent goods
General questions about our website or your account
Suggestions and feedback to help us keep improving

Business and Legal Enquiries

Commercial or legal correspondence — including partnership proposals, business relations or legal matters — should be directed to contact@ryvora.com, with a clear indication in the subject line of the nature of your enquiry. Your message will be forwarded to the relevant department without delay.

Privacy of Your Communication

Personal data you provide when contacting us by email will be used solely to handle your enquiry and processed in accordance with applicable data protection legislation. Further details are set out in our Privacy Policy.