Refund policy

Cancellation Policy & Returns

Last updated: 25 June 2026

Page title: Cancellation Policy & Returns · Shopify slug: refund-policy

Your Right of Withdrawal

You are entitled to withdraw from this contract within fourteen days without offering any explanation.

The withdrawal period begins on the day on which you, or a third party of your choosing other than the carrier, takes physical possession of the goods, and closes fourteen days thereafter.

To exercise this right, you must notify us of your decision to cancel by means of a clear, unambiguous statement — for example by email or letter:

RYVORA
Email: contact@ryvora.com
Website: ryvora.com

Your statement must make your intention to withdraw unmistakably clear. You may optionally use the model withdrawal form provided further below — you are under no obligation to do so.

It is sufficient to send your withdrawal notice before the fourteen-day period comes to a close in order to meet the deadline.

Consequences of Withdrawal

Following a valid withdrawal, we will reimburse all payments received from you — including standard outbound delivery charges (but not any additional cost arising from your choice of a premium delivery option) — without undue delay and at the latest within fourteen days from receipt of your withdrawal notice.

Reimbursement will as a rule be made via the same payment method used for the original transaction, unless explicitly agreed otherwise; no fees whatsoever will be charged to you in connection with the refund.

We may withhold the reimbursement until the goods have been returned to us, or until you supply evidence of having despatched them — whichever is the earlier.

The goods must be returned without undue delay and in any event within fourteen days of the date you notified us of your withdrawal. The deadline is met provided you send the goods before this period elapses.

You are responsible for the direct costs of returning the goods.

You are only liable for any loss of value of the goods resulting from handling that goes beyond what is necessary to establish their nature, characteristics and functioning.

Exclusions from the Right of Withdrawal

The right of withdrawal does not cover contracts for:

  • Goods manufactured to your personal specifications or clearly customised to your individual requirements;
  • Goods subject to rapid deterioration or whose expiry date would soon be exceeded;
  • Sealed goods that cannot be returned on health or hygiene grounds where the seal has been broken after delivery;
  • Goods that, after delivery, have by their nature been inseparably combined with other items;
  • Sealed audio or video recordings, or sealed software, whose seal has been opened after delivery.

Model Withdrawal Form

If you wish to withdraw from your order, please complete and return the form below.

To RYVORA
Email: contact@ryvora.com

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale for the following goods (*) / the following service (*):

Ordered on (*) / received on (*): ___________________
Name of consumer(s): ________________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is sent on paper): _______________
Date: __________________

(*) Delete as appropriate.

How the Return Process Works

  1. Get in touch at contact@ryvora.com quoting your order number and the reason for the return.
  2. We will acknowledge your request and provide the return address.
  3. Pack the goods carefully — the original packaging is recommended wherever possible.
  4. Return the parcel within fourteen days of notifying us of your withdrawal.
  5. Once the goods have been received and examined, your refund will be issued within fourteen days.

Refunds

Your refund will be credited via the payment method used for the original transaction. Depending on your bank or payment provider, it may take between five and ten working days for the amount to appear in your account.

Damaged or Defective Goods

Should any item arrive in a damaged or defective state, please contact us within seven days of receipt at contact@ryvora.com. Enclose clear photographs of the fault along with your order number. We will cover the cost of return postage and offer you — at your choice — either a replacement or a full refund of the purchase price.